Cancellation Policy

Your appointments are very important to us and are reserved especially for you. We understand that sometimes schedule adjustments are necessary. Therefore, we respectfully request at least 48 hour notice (72 hours would be great!) for cancellations or rescheduling of appointments. If you do not show to your scheduled appointment time, or reschedule within 24 hours of your scheduled appointment time, cancellation fees will apply according to our policy below.

Please understand that when you forget, cancel, or change your appointment without giving enough notice, we miss the opportunity to fill that appointment time, and partners in healing on our waitlist miss the opportunity to receive services.

We also value our time, as time is precious and filling gaps in our schedule is essential to our livelihood as a small business. Our family does not receive any income for missed or late canceled appointments and would be deeply grateful for as much notice in advance as possible. This will allow us more time to contact others and get the appointment filled.

As a courtesy, you will receive an email reminder 1 day prior to your scheduled appointment as well as a reminder the morning of. It is your responsibility to remember your appointment dates and times in order to avoid late arrival, missed appointments and cancellation fees.

We understand that emergencies and illnesses happen and will work with you whenever possible. Please, communicate with us.

Cancellation Policy

• We request a minimum 48-hour notice for cancellations.
• Cancellations with less than 48 hours notice will result in a 50% service cost, at the undiscounted price, due before or at your next session.
• If you do not have a credit/debit card on file with us we will send you an invoice via email and you may pay via check, Venmo or over the phone with a credit/debit card.

Late Arrival Policy

• If you arrive more than 10 minutes late to your appointment, we will have to reschedule your session for a future date and the 48 hour cancellation policy will apply. 
• We ask, whenever possible, that you arrive 5-10 minutes early so we are able to discuss your needs and get you onto the table on time. We really want everyone to get their full session in, as this is most beneficial for you!
• If you arrive late to your session please note that we will still have to conclude your session at the scheduled time in order for us to have enough time to change over for our next appointment, and/or take our scheduled lunch break. We will still need time to discuss session goals with you prior to starting your appointment, even if you are late.

No-Show Policy

• A no call, no show, will result in a 100% service cost, at the undiscounted price, due before or at your next session.
• If you do not have a credit/debit card on file with us we will send you an invoice via email and you can pay via check, Venmo or over the phone with a credit/debit card.
• If you no call no show, pre-payment will be required before booking another appointment. 

In return, we will always do our best keep our appointments as well, and will only reschedule when absolutely necessary and as far in advance as possible. We too experience emergencies and illnesses, and will communicate as quickly and efficiently as we are able when things like this occur.